Privacy Policy

Welcome to Monu’s Fashions (https://www.monusfashions.com) — we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

1. Scope

This policy applies to personal data collected through our website, mobile site, customer support, and related services (collectively, the “Site” or “Services”). By using the Site or placing an order, you agree to the practices described below.

2. Information We Collect

• Account & order details: name, email, phone number, shipping & billing address, order history.
• Payment information: card or payment transaction details — note: full card data is processed by our payment partner and not stored on our servers except as permitted by that provider.
• Device & usage data: IP address, browser type, device identifiers, pages viewed, referral source, and timestamps (collected via cookies and server logs).
• Customer service data: correspondence, return claims, support chat or call logs.
• Marketing data: preferences and consent choices for newsletters and promotions.

3. How We Use Your Information

We use the information for purposes including:

• Fulfilling and managing orders, returns, cancellations, and exchanges.
• Processing payments and preventing fraud.
• Communicating order updates, promotions (with consent), and customer support responses.
• Improving our Site, products, and user experience through analytics.
• Complying with legal obligations and enforcing our Terms & Conditions.

4. Legal Basis for Processing (where applicable)

Where required by law, we rely on legal bases such as performance of a contract (processing orders), consent (marketing emails), legitimate interests (fraud prevention, analytics), and legal compliance.

5. Cookies & Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, analyze usage, and display personalized content. You can manage or disable cookies via your browser settings, however certain features (cart, login) may not function correctly if cookies are blocked.

6. Sharing & Disclosure

We may share personal data with:

• Service providers: payment processors, shipping & fulfillment partners, hosting and email providers who perform services on our behalf.
• Legal & safety: government authorities or third parties when required by law, to respond to legal process, or to protect our rights, property or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets (you will be notified where required by law).

We do not sell personal information to third parties.

7. Third-Party Services & Links

Our Site may use third-party services (analytics, advertising, payment gateways, social plugins). These services have their own privacy practices — please review their policies. The Site may contain links to other websites; we are not responsible for those sites’ privacy practices.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission or storage is 100% secure.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

10. Your Rights & Choices

Depending on applicable law, you may have rights including:

• Access and receive a copy of personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal or legitimate business exceptions).
• Opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us.

To exercise these rights, contact us using the details in the Contact Us section below. We will respond within the timeframe required by applicable law.

11. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will take steps to delete it.

12. International Transfers

Personal data may be processed or stored in countries outside your own. Where transfers occur, we implement appropriate safeguards to protect your information as required by law.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When changes are material, we will post a prominent notice on the Site and update the “Last Updated” date above. Continued use of the Site after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data, contact:

• Email: [email protected]
• Phone: +91 70323 38963 (WhatsApp only)
• Address: Monu’s Fashions, Hyderabad, India 500092

Last updated: October 26, 2025.